The Ultimate Guide To Credit Scores in Canada 2019

Welcome to The Ultimate Guide to Canadian Credit Scores, the most comprehensive guide to Canadian credit scores on the web! Credit scores can be confusing and it’s hard to find reliable information to help you understand your credit score. It's our hope that the information in this guide can help make credit scores more accessible and will help you either improve your credit score or take advantage of your good credit score.

Credit is an invaluable part of your financial status and having a good score will help become credible in the eyes of lenders. When we use credit but we don't focus on the importance of responsible use, there are consequences that could have an effect on your score.

Knowing what a credit score is, the best practices to using credit, and how to reach and maintain a good number is important. This guide will help answer all of your questions surrounding financial success and the credit score. Let’s get started!

1. What is a credit score?

A credit score is a number given to anyone who uses credit. The score ranges between 300 and 900 - depending on the scoring model. At Borrowell, we use the Equifax Risk Score 2.0 (ERS 2.0). Your credit score is determined based on information in your credit report. Financial institutions will use this number to determine current and future interest rates, among other financial offerings. The number as a whole, recaps your willingness to repay loans and other credit products.

The higher your score, the better. But what do these numbers mean? Credit reporting agencies in Canada collect information on consumers like us. They know how often we pay our bills, when we pay our bills, and how long it takes us to pay our bills. They’ll share this information with financial institutions and credit providers if you provide them with permission to do so.

If you don’t know your score, you can check yours with Borrowell! You can now get your credit score for free through a partnership between Borrowell and Equifax. Borrowell has more than one million members in Canada.

Curious about what cities hold the highest credit scores are?

2. Why is my credit score important?

Your credit score is important as it presents your level of risk as a potential customer. Credit scores are mostly used on applications, but can also be used by landlords, insurers, and beyond. It is very important that you're aware of what your credit score is to track your financial well-being and also to catch any fraudulent activity.

Most organizations recommend that you review your credit report once each year. Ensuring that you have a good credit score can help you to attain financial goals that you have set, such as: getting a mortgage, buying a new vehicle, or starting a business. The average credit score in Canada is 749.

3. Who determines my credit score?

In Canada, we have two credit reporting agencies – Equifax and TransUnion. They are both independent companies who gather credit information from your financial institutions (e.g. like your payment history), phone and utility companies. They then create complex models using this information and produce credit scores.

4. How is my credit score calculated?

Credit scores are calculated by weighing various factors from your credit report. Those factors include: payment history, credit utilization, credit history, credit mix, and credit inquiries.

The information is weighted like so:

5. How often does your credit score change/get updated?

Your credit score fluctuates and you can access your updated free credit score and report each month. Your credit score will fluctuate for a few reasons, including when a new account is added, payments are made, or a past collection or delinquency is falling off the report. 

When applying for new credit, or anything that may require a credit report to be sent out, your credit score will be calculated alongside the report. This means that your credit score is calculated, and recalculated many times. As you clean up your credit history and this information is mapped out within your credit report, your credit score should improve.

When you get your credit score from Borrowell, we update it monthly and provide tips to improve it! Plus, we recently introduced the Borrowell Credit Coach, Molly. Molly provides AI-powered financial product recommendations and personalized tips to help you improve your credit score.

6. What is a good credit score?

Credit scores can fall anywhere between 300 and 900 when using the ERS 2.0 scoring model. Every lender has its own criteria, but a good credit score could be anything above 660. The higher your score is, the less lenders see you as a risk. However, each financial institution has their own rankings for high and low risk borrowers.

Below is an interpretation from Equifax on its Equifax Risk Score 2.0 credit score. remember, there are different credit bureaus and different scores. Every lender will also have its own criteria, and all lenders will look at information in addition to the credit score to make a decision.

741 or more: You have an excellent credit score!

713 to 740: You have a good credit score. You should expect to receive very good interest rate offerings and a variety of credit products.

660 to 712: This is considered fair or average to lenders. But once you get to 660, you’re entering into average credit score territory.

575 to 659: This is a below average credit score.

300 to 574: Your credit score is poor and needs improvement. You’re considered to be a high-risk borrower and if you’re approved, you could end up paying a lot in interest.

7. What can I do to improve my credit score?

31% of Canadians are unsure of how to achieve a good credit score, but it’s not as overwhelming as one may think. If you are looking to improve your credit score, there are many steps you can take to do so.

8. How important is paying my bills on time?

Paying your bills on time is extremely important. As we mentioned in “how your credit score is calculated” above, making payments on time, or your payment history, accounts for 35% of your credit score.

Late payments are generally based on the following three measures: how recent they are, how severe they are, and how frequently you are late.

The typical timeline goes as follows: 30 days, 60 days, 90 days, 120 days, 150 days, and then it would typically be written off as a loss. Even one late payment could affect your credit score. Not only could it affect your credit score, it could also affect your future interest rates, and late fees.

Control on-time payments by setting up automatic payments or reminders, and by making a budget that includes all bills owing and their due dates. Don’t forget about phone and utility bills, because those impact your credit score when you miss payments as well!

9. How important is credit utilization to your credit score?

Credit utilization makes up 30% of your credit score, so it’s almost as important as your payment history. The lower your credit utilization, the better (as long as you're still using credit!)

You can figure out your credit utilization by adding up the balances on your credit cards and lines of credit, and then dividing by your total credit limit. If the balances you owe total $4,000 and the total of all the credit you have available to you is $10,000, then your credit utilization is 40%.

Equifax recommends that you keep your credit utilization below 75%. Some studies have shown a strong relationship between low credit utilization and high credit scores, with the highest credit scores having 20-30% utilization. At Borrowell, we recommend keeping your utilization percentage under 30%. One way to control your credit utilization is by carrying small balances that you are able to pay off every month. This will demonstrate your financial responsibility, and in turn, boost or maintain your credit score.

10. How important is the length/age of your credit profile?

Credit history makes up 15% of your credit score. The 15% is based on how long your accounts have been open, and whether they are active. To create a solid history, credit bureaus would prefer a minimum of six months credit history, and some lenders would require 12 months or more.

Therefore, before you close a credit account, research whether or not this will affect your credit history. If you’ve had one card for 10 years, and another for 5, your best option would be to close the 5 year account as it holds less credit history. Creating that credit history takes time. 

11. How do credit inquiries affect your credit score?

Credit inquiries account for 10% of your overall score. Credit agencies will review all of your requests within the past six to 12 months. These requests can be seen as soft or hard inquiries. A soft inquiry, such as when you check your score yourself, or sometimes when you get a quote online, will not affect your credit score. 

A hard inquiry, like applying for a credit card or a mortgage, will have some effect. Typically, a couple of hard inquiries will not raise any flags. It’s only if you’ve been applying for a lot of credit in a short period of time that lenders may be concerned. If you’re rate shopping for a mortgage or car loan, don’t worry – credit bureaus will combine multiple inquiries on car loans and mortgages in a set period of time because they know you’re not likely to get 5 mortgages at once!

12. How does the type of credit you hold affect your credit score?

Different types of credit carry weight in different ways. For example, paying a mortgage means that your amount owed decreases monthly, whereas paying a credit card is seen as a higher-risk loan by credit bureaus because the number can increase or decrease daily.

Having diversity within your credit rating is 10% of your overall score. In comparison to other factors, it’s not as high – but every percentage counts.

Different types of credit include student loans, car loans, mortgages, home equity lines of credit, unsecured lines of credit, credit cards and utility bills.

It’s not recommended you open new accounts to create diversity unless you are planning to use them. Generally, if you stay responsible with your money, your credit score will be good.

13. How can I see what information is on my credit report?

Borrowell now offers free Equifax credit reports.

14. How long does information stay on my credit report?

Depending where in Canada you live, this information can stay on your profile for six to seven years. Some examples:

• Bankruptcy can stay on your profile for a maximum of 7 years
• Negative credit transactions can remain for up to 6 years from the date of your final payment
• Negative information from bank accounts can stay on your profile for up to 6 years
• Secured loans, such as mortgages and car loans, remain for up to 6 years
• Debt collection stays on your profile for up to 6 years from the time the debt is assigned to collections
• Legal judgements stay on your profile for up to 6 years

15. What do I do if there’s an error on my credit report?

If there are errors on your credit report, you should contact the appropriate credit bureau as soon as possible. To correct these errors, you can fill out and submit a “Consumer Credit Report Update Form” to Equifax online.

Any details provided to the credit agency will be reviewed and compared to their documentation. If the problem is not resolved, the agency will contact the consumer to settle any concerns.

16. How can I use my credit score to protect myself against fraud?

By reviewing your credit score regularly, you can protect yourself from any potential fraudulent activity. Take advantage of Borrowell’s free credit score offer and stay on top of your financial security.

17. Myths about credit scores.

Myth: You only have one official credit score. 

There are two credit bureaus in Canada, and each one could collect different information from credit providers and financial institutions. They each also have their own way of calculating the scores they use. Therefore, each of these agencies could have a different credit score for you based on the information that they have and the calculations they use. 

What’s more, each credit bureau produces different scores for different purposes. For example, a lender who is looking to approve a mortgage may want slightly different information from a lender looking to approve a smaller, shorter term loan. So Equifax has a few different scores they produce, as does Transunion.

Myth: The higher your income, the better your credit score

Credit scores are based on your credit history and your payment history, not how much money you make or how much you have in your bank account. Credit bureaus actually don’t have access to this information and it does not have an impact on your credit score. 

Myth: Carrying a credit card balance increases your score

Creditors and lenders want to see that you manage your credit well. Meaning that usage is a factor in determining whether you are high or low risk. It is smart to have at least one credit card as part of your financial strategy, so long as it is being used responsibly.

Myth: Credit utilization doesn’t matter

As we mentioned above, credit utilization is worth 30% of your credit score, therefore it is very important to maintain and monitor.

Myth: My partner’s credit score is good so mine doesn’t matter

Having a good credit score on your own is very important. Much like a driving record is individually based, so is a credit score.

Myth: You don’t need to monitor your credit score

Monitoring your credit score can protect you from any fraudulent activity that could potentially damage your report. If you do not monitor your report you are at risk for these possibilities.

18. Where can I obtain my credit score?

Both of Canada’s credit bureaus, Equifax and TransUnion, will allow you to purchase your credit score and credit report. 

Borrowell is a credit education company and was the first company in Canada to provide you with your credit score online for free.  It’s safe, secure and only takes 3 minutes.  No credit card or SIN# is required. Get your free credit score with Borrowell!