Privacy Centre

Borrowell follows certain legal and regulatory requirements about how we collect, store and retain your information. This involves retaining your information for a certain amount of time to meet these requirements in accordance with our retention policy, even if you are no longer a Borrowell member.

Our retention policy sets out our protocols and specifies retention periods which are based on our legitimate purposes for retaining such information. For example, records of Borrowell credit inquiries are retained in the event that they may later be contested as fraudulent and evidence is required. We are also required to retain information as a result of anti-money laundering laws and contractual obligations.

You may withdraw your consent to our collection, use and disclosure of Personal Information at any time, subject to contractual and legal restrictions and reasonable notice, by emailing or writing to us at the contact information set out in the “Contact Us” section. 

If you choose to not provide us with certain Personal Information, we may not be able to provide you with certain products and services, or access to your Borrowell Account dashboard. For example, during the term of a Credit Builder product/service, you may not withdraw your consent to our ongoing disclosure of your personal information to credit reporting agencies such as Equifax, otherwise it will not be possible to continue providing the product/service.

We will act on your instructions as quickly as possible but there may be certain uses of your information that we may not be able to stop immediately. 

For more information about how to withdraw your consent, please visit our Help Centre.

You can request to access or update your Personal Information in our custody and control. Certain information is available to you at any time by logging in to your Borrowell Account, where you can update the information we have on record.

To access any other Personal Information about you, please send your request in writing to the Privacy Office using the information in the “Contact Us” section below. 

We may request certain information for the purposes of verifying the identity of the individual seeking access to their Personal Information records.

If you have an inquiry or complaint about Borrowell’s privacy practices, please contact the Privacy Office using the contact information below:

Email: [email protected]

Letter: Borrowell Inc. Attn: Privacy Officer, 1 University Ave, 3rd Floor, Toronto, Ontario, M5J 2P1

We have policies and procedures to investigate and respond to your privacy complaints and questions. We will investigate all complaints we receive and try to resolve them.

Borrowell has implemented appropriate administrative, technical and physical measures in an effort to safeguard the Personal Information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to your Personal Information on a need-to-know basis to employees and authorized service providers who require access to fulfill their job requirements.

You may contact our Privacy Office by email at [email protected] or by mail at the following address:

Borrowell Inc. Attn: Privacy Officer, 1 University Ave, 3rd Floor, Toronto, Ontario, M5J 2P1