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Multi-Year Accessibility Plan

The 2022 to 2027 accessibility plan outlines the policies and steps that Borrowell will take to ensure that we offer a safe and welcoming environment for all by removing and preventing barriers to accessibility in accordance with the requirements communicated under the Integrated Accessibility Standards, Ontario Regulation 191/11

Statement of Commitment

The following sections outline our accessibility requirements and initiatives across the following areas:

  • Policies & Plan

  • Employment

  • Information & Communication

  • Customer Service

  • Transportation

Policies & Plan

The following section outlines our requirements, initiatives, and statuses for areas related to our accessibility policies and plan.

Accessibility Policies, Practices & Procedures

  • Publish Borrowell’s commitment to AODA and related policies & procedures

  • Make available on Confluence and our HRIS

  • Make available externally on Borrowell’s website

DepartmentTarget Date of CompletionStatus
Human Resources2022Completed
Department: Human Resources
Target Date of Completion
2022
Status
Completed

Multi-Year Accessibility Plan Creation

  • Develop a multi-year plan and outline a strategy to prevent and remove barriers and address the current and future requirements of AODA

DepartmentTarget Date of CompletionStatus
Human Resources2022In Progress
Department: Human Resources
Target Date of Completion
2022
Status
In Progress

Employment

The following section outlines our requirements, initiatives, and statuses for areas related to employment.

Recruitment & Hiring

  • Ensure that accessibility and accommodation commitment are included in our careers page

DepartmentTarget Date of CompletionStatus
Talent2022Completed
Department: Talent
Target Date of Completion
2022
Status
Completed

Training & Development

  • Provide training to all employees on the requirement of the Regulation and on the Human Rights Code as it pertains to persons with disabilities

  • Add AODA training to employee onboarding program

  • Maintain record of training provided to employees

DepartmentTarget Date of CompletionStatus
Human Resources2022In Progress
Department: Human Resources
Target Date of Completion
2022
Status
In Progress

Emergency Response & Procedures

  • Update emergency procedures to ensure a procedure is included regarding the safety of persons with disabilities

  • Upon request, provide the information in an accessible format or with communication supports as soon as practicable

  • Consult any persons with a disability in the case of a request for an alternative accessible format and communication supports

  • Ensure that the Borrowell office is barrier-free design for current and future employees with disabilities 

  • Ensure that any spaces rented or obtained for future company events will feature barrier free design

DepartmentTarget Date of CompletionStatus
Human Resources2022In Progress
Department: Human Resources
Target Date of Completion
2022
Status
In Progress

Information & Communication

The following section outlines our requirements, initiatives, and statuses for areas related to information & communication.

Accessible Material

  • Confirm functionality of PDF documentation for visually impaired individuals

DepartmentTarget Date of CompletionStatus
Marketing2023In Progress
Department: Marketing
Target Date of Completion
2023
Status
In Progress

Customer Service

The following section outlines our requirements, initiatives, and statuses for areas related to customer service.

User Feedback

  • Implement a mechanism for collecting feedback from users in multiple forms (phone, mail in form, email, social media, etc.)

  • Include publicly available contact details for users to provide feedback specifically about Borrowell’s accessibility of content

DepartmentTarget Date of CompletionStatus
Marketing2022Completed
Department: Marketing
Target Date of Completion
2022
Status
Completed

Transportation

This standard is not applicable to Borrowell.