Multi-Year Accessibility Plan
The 2022 to 2027 accessibility plan outlines the policies and steps that Borrowell will take to ensure that we offer a safe and welcoming environment for all by removing and preventing barriers to accessibility in accordance with the requirements communicated under the Integrated Accessibility Standards, Ontario Regulation 191/11.
Statement of Commitment
The following sections outline our accessibility requirements and initiatives across the following areas:
Policies & Plan
Employment
Information & Communication
Customer Service
Transportation
Policies & Plan
The following section outlines our requirements, initiatives, and statuses for areas related to our accessibility policies and plan.
Accessibility Policies, Practices & Procedures
Publish Borrowell’s commitment to AODA and related policies & procedures
Make available on Confluence and our HRIS
Make available externally on Borrowell’s website
| Department | Target Date of Completion | Status |
|---|---|---|
| Human Resources | 2022 | Completed |
| Department: Human Resources | Target Date of Completion 2022 | Status Completed |
Multi-Year Accessibility Plan Creation
Develop a multi-year plan and outline a strategy to prevent and remove barriers and address the current and future requirements of AODA
| Department | Target Date of Completion | Status |
|---|---|---|
| Human Resources | 2022 | Completed |
| Department: Human Resources | Target Date of Completion 2022 | Status Completed |
Employment
The following section outlines our requirements, initiatives, and statuses for areas related to employment.
Recruitment & Hiring
Ensure that accessibility and accommodation commitment are included in our careers page
| Department | Target Date of Completion | Status |
|---|---|---|
| Talent | 2022 | Completed |
| Department: Talent | Target Date of Completion 2022 | Status Completed |
Training & Development
Provide training to all employees on the requirement of the Regulation and on the Human Rights Code as it pertains to persons with disabilities
Add AODA training to employee onboarding program
Maintain record of training provided to employees
| Department | Target Date of Completion | Status |
|---|---|---|
| Human Resources | 2022 | Completed |
| Department: Human Resources | Target Date of Completion 2022 | Status Completed |
Emergency Response & Procedures
Update emergency procedures to ensure a procedure is included regarding the safety of persons with disabilities
Upon request, provide the information in an accessible format or with communication supports as soon as practicable
Consult any persons with a disability in the case of a request for an alternative accessible format and communication supports
Ensure that the Borrowell office is barrier-free design for current and future employees with disabilities
Ensure that any spaces rented or obtained for future company events will feature barrier free design
| Department | Target Date of Completion | Status |
|---|---|---|
| Human Resources | 2022 | Completed |
| Department: Human Resources | Target Date of Completion 2022 | Status Completed |
Information & Communication
The following section outlines our requirements, initiatives, and statuses for areas related to information & communication.
Accessible Material
Confirm functionality of PDF documentation for visually impaired individuals
| Department | Target Date of Completion | Status |
|---|---|---|
| Marketing | 2023 | Completed |
| Department: Marketing | Target Date of Completion 2023 | Status Completed |
Customer Service
The following section outlines our requirements, initiatives, and statuses for areas related to customer service.
User Feedback
Implement a mechanism for collecting feedback from users in multiple forms (phone, mail in form, email, social media, etc.)
Include publicly available contact details for users to provide feedback specifically about Borrowell’s accessibility of content
| Department | Target Date of Completion | Status |
|---|---|---|
| Marketing | 2022 | Completed |
| Department: Marketing | Target Date of Completion 2022 | Status Completed |
Transportation
This standard is not applicable to Borrowell.