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How to Check if Payment Deferrals Have Been Reported

The Borrowell Team May 19, 2020

Taking a payment deferral shouldn’t impact your credit score, however there is a risk that the lender may incorrectly report it as a missed payment.  Payment history makes up 35% of a typical credit score, which could mean a significant hit on your credit score if not flagged. 

Borrowell has recently introduced a new feature that allows you to check whether the financial institution has reported your payment deferral correctly right on your payment calendar. It’s easy and free.  

How does it work?

Borrowell offers free access to your Equifax credit report, so you can always keep an eye on what’s happening with your credit health anytime. This can be important when you’re going through major life events or making adjustments to your finances. If you aren’t already a member, take a few minutes and sign up- it won’t impact your credit score.

How to Check Deferrals Through the Payment Calendar

If you are on Desktop or Mobile Web Version of Borrowell

  • From the dashboard, go to credit report
    • On desktop display, click 'credit report' on horizontal navigation at top of page
    •  On mobile web display, click the top right hamburger menu where you can click 'credit report'
  • On the credit report page, scroll down to trades/accounts section
  • Expand the account details on the relevant account
  • You'll then see the payment calendar at the bottom of the account details section
  • If your deferral has been reported, you should see it indicated with an arrow on your calendar
Payment Deferral Calendar Desktop

If you are using the Borrowell Mobile App

  • Tap 'score' on the bottom navigation
  • Tap the 'see your full credit report' card
  • Select 'Trades and Accounts'
  • Expand the account details for the relevant account
  • You'll see the payment calendar at the bottom of the account details section
  • If your deferral has been reported correctly, you should see it indicated with an arrow on your calendar

What happens if my deferral isn’t showing up?

Lenders are currently managing unprecedented volumes of deferrals to Equifax. Reporting is typically done monthly, so it can take some time to show on your calendar.

What if it’s reported incorrectly as a missed payment?

If you see your payment reported as missed or late, you should contact your lender immediately. 

In the event that your deferral has been incorrectly reported to the credit bureau, you will need to file a dispute.

The Bottom Line

Monitoring your credit health is an important part of feeling in control and confident with your finances. If you are struggling to manage debt, there are lots of great tools and resources available to help you understand your options and make more informed choices when it comes to your finances. 


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Borrowell® is a registered trademark of Borrowell Inc. All Rights Reserved. The Equifax credit score is based on Equifax’s proprietary model and may not be the same score used by third parties to determine your credit profile. The score provided to you for educational use is the Equifax Risk Score.


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