How to Check if Payment Deferrals Have Been Reported
May 19, 2020 • 3 min read
Taking a payment deferral shouldn’t impact your credit score, however there is a risk that the lender may incorrectly report it as a missed payment. Payment history makes up 35% of a typical credit score, which could mean a significant hit on your credit score if not flagged.
Borrowell has recently introduced a new feature that allows you to check whether the financial institution has reported your payment deferral correctly right on your payment calendar. It’s easy and free.
How does it work?
Borrowell offers free access to your Equifax credit report, so you can always keep an eye on what’s happening with your credit health anytime. This can be important when you’re going through major life events or making adjustments to your finances. If you aren’t already a member, take a few minutes and sign up. Your credit score gets updated on a weekly basis, and checking your score it won’t impact.
How to Check Deferrals Through the Payment Calendar
If you are on Desktop or Mobile Web Version of Borrowell
From the dashboard, go to credit report
On desktop display, click 'credit report' on horizontal navigation at top of page
On mobile web display, click the top right hamburger menu where you can click 'credit report'
On the credit report page, scroll down to trades/accounts section
Expand the account details on the relevant account
You'll then see the payment calendar at the bottom of the account details section
If your deferral has been reported, you should see it indicated with an arrow on your calendar
If you are using the Borrowell Mobile App
Tap 'score' on the bottom navigation
Tap the 'see your full credit report' card
Select 'Trades and Accounts'
Expand the account details for the relevant account
You'll see the payment calendar at the bottom of the account details section
If your deferral has been reported correctly, you should see it indicated with an arrow on your calendar
What happens if my deferral isn’t showing up?
Lenders are currently managing unprecedented volumes of deferrals to Equifax. Reporting is typically done monthly, so it can take some time to show on your calendar.
What if it’s reported incorrectly as a missed payment?
If you see your payment reported as missed or late, you should contact your lender immediately.
In the event that your deferral has been incorrectly reported to the credit bureau, you will need to file a dispute.
The Bottom Line
Monitoring your credit health is an important part of feeling in control and confident with your finances. If you are struggling to manage debt, there are lots of great tools and resources available to help you understand your options and make more informed choices when it comes to your finances.
Borrowell is dedicated to making financial stability possible for everyone. With over 2 million members, the company offers free credit scores in Canada, education, weekly credit monitoring, credit building solutions, as well as digital tools like AI-powered credit coaching and personalized financial product recommendations. For more information, visit borrowell.com or download the mobile app for Android or iOS.