If you believe you are a victim of identity theft, we suggest contacting Equifax for further assistance so you can place an alert on your file, to receive alerts to key changes to help you detect and protect against potential fraud. You can reach them here 1-866-828-5961. Once you have opened an investigation with Equifax, Borrowell will wait for the documentation. You may then send us an email at [email protected] with your information and we will confirm the deactivation of the Borrowell account that was created under your name.
We currently offer our Borrowell customer support through email. If there is an alert on your file, Equifax will not give us identity verification questions to present to the user. The process will be automatically blocked. We can be contacted directly at [email protected].
Due to security reasons, Borrowell cannot place an alert on file on your behalf. We recommend contacting Equifax Canada at 1-866-828-5961 (press 7 to speak with a representative).
Due to security reasons, Borrowell cannot call the RMCP directly on your behalf. Should an RCMP require further assistance, they can contact us directly at [email protected]
We can be contacted via email at [email protected]
Unfortunately, as long as there is an alert on your Equifax file, you will not be able to check your credit score with Borrowell. The only way we can verify your identity is through the security questions generated by Equifax. If there is an alert on your file, the questions will not be presented to you. We are unable to verify your identity over the phone.
Here is a quick guide as to what Borrowell may or may not do as part of our loan application process to help you identify suspicious activity.
Borrowell may:
Borrowell will NOT:
If you have received a text, call, email or mail that appears to be fraudulent, we advise you to not reply or open any of the attachments. Do not click on any of the links or contact any of the phone numbers provided. Please report these emails as spam or phishing to your email provider.
If you are ever concerned with the legitimacy of email, text, call or mail please reach out to us at [email protected] and report any fraudulent activity to the Canadian Anti-Fraud Centre online or by calling the Canadian Anti-Fraud Centre at 1-888-495-8501.
If you suspect you may be the victim of fraud or have been tricked into giving personal or financial information, please contact your local police service.
If you have received a text or email that appears to be fraudulent, we advise you to not reply or open any of the attachments. Do not click on any of the links or contact any of the phone numbers provided. Please report these emails as spam or phishing to your email provider.
Keep an information log of the emails, texts, calls or documents that you may have received to include in your report.
To report a suspected fraud email, text, phone call or mail that looks like it comes from Borrowell, please reach out to us at [email protected]
Report any fraudulent activity to the Canadian Anti-Fraud Centre online or by calling the Canadian Anti-Fraud Centre at 1-888-495-8501.
If you suspect you may be the victim of fraud or have been tricked into giving personal or financial information, please contact your local police service.
Beware of unsolicited emails, text messages, mail letters or phone calls and do not click on any attachments or links. When in doubt, ask yourself:
Any contact from Borrowell will always come from an @borrowell.com email address and you would have signed up to be a Borrowell member.
Working together is the best way to help us protect you against fraud. Our team actively works to detect, prevent and investigate fraud and we work closely with government and law enforcement. To ensure that you are safe and secure with Borrowell, we invest in technology and maintain rigorous security procedures. Fraud detection and protection is part of our day to day normal business activities and we work hard to employ controls to detect and prevent fraudulent activity.
If you suspect that you have received an email, text message, mail letter or phone call that appears to be from Borrowell and you suspect is fraudulent, please reach out to us at [email protected] and report any fraudulent activity to the Canadian Anti-Fraud Centre online or by calling the Canadian Anti-Fraud Centre at 1-888-495-8501.
If you suspect you may be the victim of fraud or have been tricked into giving personal or financial information, please contact your local police service.
Victims of identity fraud should place flags on all their accounts and report to both credit bureaus, Equifax and Transunion.
If you suspect a friend or family member is a victim of fraud, encourage them to report their experience and share the information above on how to avoid fraud.
Borrowell® is a registered trademark of Borrowell Inc. All Rights Reserved. The Equifax credit score is based on Equifax’s proprietary model and may not be the same score used by third parties to determine your credit profile. The score provided to you for educational use is the Equifax Risk Score.
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