FAQ

How can I view my account information in French?

At this time, we don't offer French language support and we apologize for any inconvenience. But you can get your free credit score and report in English. In the future, we plan on offering our services in French to better service our Francophone members.

How much does it cost to use Borrowell?

Checking your credit score and credit report with Borrowell is a free service and there are no fees. 

How do I unsubscribe from emails in regards to my account?

The email you received is a transactional email related to your account activity. When there are updates to your account, we inform you as a member. Transactional or functional emails aren't required to have an unsubscribe link under Canada's Anti-Spam Legislation.

How do I unsubscribe from marketing emails?

Any marketing or promotional information we send out does have an unsubscribe link at the bottom. It's considered a Commercial Electronic Message.

How does Borrowell make money?

We make money by analyzing your credit profile and recommending the best financial products for you. If you take one of these recommendations, that partner pays us a referral fee. If you're not interested, we're still happy to provide your free credit score.